Show your neighbours and other people you know the results from the taps and toilets calculator exercise. (See section above on determining how many taps and toilets your informal settlement should have.)
Use social media to share these results. Ask your neighbours, other people and people you have contacted on social media what they think can be done to get more toilets and taps and toilets in your informal settlement. Also, share your ideas of what you think should be done.
Contact your ward councillor/ ward committee and ask him/her or them to help you get more toilets and taps. Show your findings from the tap toilet calculator exercise to help motivate why you need more toilets and taps.
Contact the water and sanitation (or other relevant) departments in the municipality asking them to provide more taps and toilets. Use the information you have gathered on your existing situation and on what you are entitled to receive to motivate why you need more taps and toilets.
Consider working with other informal settlements that also need more taps and toilets to make a joint submission and motivation asking for more taps and toilets. The municipality may listen to and respond better to your request if you are part of a bigger group.
Raise awareness of your situation with other people who don’t live in your or similar informal settlements getting them to support your call for more toilets and taps. See how to campaign for something you want
It is very likely that the municipality will say they cannot provide you with more taps and toilets because they do not have enough money to do this.
Find out how much money the municipality has got for providing water and taps in the area by asking your councillor and/or speaking to municipal officials about this.
If they are unable to help you satisfactorily check the municipal budget to see how much money they have budgeted for water and toilets. See how to read municipal budgets.
It is also likely that the municipality may say they can’t give you more taps and toilets as they do not have plans for servicing your area. As explained in the section on your rights to water and sanitation (and in the information found in “What does the South African Bill of rights in the Constitution say …” in the Frequently Asked Questions webpage) the municipality must provide you with a minimum level of temporary or emergency services no matter where you live. It does not matter if there are no plans for putting in taps and toilets in your area, government must still find ways to get water and toilets to you.
The government must also find ways to get taps (water) and toilets (sanitation) to your community even if government plans to move your settlement sometime in future. While you wait to be moved you must get water and toilets. Also, it does not matter if the municipality or government does not own the land where you are living (the land can even be privately owned), government must still find ways to get water and toilets to you. See question “Can you start upgrading phases even if you don’t own the land” in the Frequently Asked Questions website.
Organise a committee to negotiate with the municipality for improved water and sanitation. See how to organise your community.
It will probably not be easy to get more taps and toilets for your informal settlement. The municipality has lots of people making demands on them to provide them with different services. You will need to make a strong argument as to why the municipality must give you more taps and toilets. You have the Constitution and the Bill of Rights on your side so you must not give up. If there is not enough money for more taps and toilets you must work with government and others to negotiate for changes in the municipal budget so you can get what you are entitled too.
If you still unable to get the municipality to provide adequate basic services for your community that match the norms and standards you should be getting then you can approach the courts to see if you can get a court ruling to the force the municipality to provide taps and toilets (and./or other basic services). See when and how to approach the courts.